Customer Experience and Quality Assurance Manager
- Compliance
- Guernsey
- Full Time
- Permanent
- Ref: 23288
We are excited to announce an opportunity for an experienced Complaints and Quality Assurance Manager to join our client in this pivotal role in driving business growth and customer satisfaction. This role will line manage the complaints, quality assurance function, social media platforms and the business performance in line with agreed KPI’s and regulatory compliance. Key responsibilities include oversight of the quality framework processes and procedures, leading, developing and supervising a team, and overseeing the investigation, response and resolution of complaints. The ideal candidate will hold 2-3 years' experience in a regulated environment ideally within Financial Services, and risk management. Connect with us today and make the most of this fantastic opportunity!
Follow 1st Recruitment Group on facebook, twitter and LinkedIn for the latest job vacancies and news.
The 1st Recruitment Group team are specialists within the offshore market and pride themselves on their industry knowledge and networks.
