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Global Service Desk Agent

  • Sales (non-finance)
  • Jersey
  • Full Time
  • Contract
  • Ref: 14513

Our client is looking for a customer-focused individual to join their busy call centre on a temporary basis to receive, categorise, log and retain ownership of their CI and global customer service incidents and service requests. You would be responsible for managing and monitoring the service requests while ensuring they are passed on to the relevant resolving group and dealing with customer queries all while making sure that SLA’s are adhered. The ideal candidate must have experience in front line customer services or contact centre operations and enjoy taking ownership of an issue and pushing it through to a resolution. Contact Kim for details.

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