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This role has day to day responsibility for ensuring compliance with policies, procedures and controls in the areas of credit control across the Channel Islands. Duties will include clarifying discrepancies, identifying debts for litigation, effective debt collection, preparing reports weekly as well as schedules for audit requirements. You will also be involved with internal and external queries as well as agreeing payment terms for late invoices with Clients and Fee earners.

The purpose of the role is to deliver a high level of customer experience by ensuring customer needs are met, delivering fair outcomes and making appropriate referrals to Mortgage and partner business areas where additional needs have been established, to build and deepen customer relationships. You will need to work collaboratively with partners in Mortgages, Wealth and Business Banking (where applicable) and identify customers who would benefit from their expertise through a referral. Contact Shannon!

Within this role you will lead and focus on delivering a high level of customer experience and satisfaction; building relationships by managing customer’s expectations and being the point of contact for all queries and visibly owning the ongoing relationships.

You will also be involved with risk management, including improving policies, processes, procedures, supervision and governance to ensure a robust and consistent approach.

In addition, within this role you will also be expected to grow business performance through delivery of individual and team Balanced Scorecard objectives as well as working with specialist business partners to understand what factors influence business performance and use judgment, knowledge of the local market and provided data, to make changes and drive continuous improvement.

Our client is looking for an enthusiastic individual to engage with customers as first point of contact in their busy Banking Hall. The successful applicant will be meeting and greeting customers, establishing their enquiries and triaging them to the appropriate area. Contact Kim for details.

Our client is looking for a Personal Banking Manager to join their team on a contract basis. Candidates will be required to plan, manage and optimize team capacity and will be responsible to grow business performance through the delivery of individual and team objectives. Contact Elle.

Our client within the banking sector is seeking a Customer Assistant to join its busy team in Jersey. The successful candidate will deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate referrals. Contact Sarah for more information.

Our client – a global leader in private banking – is seeking a Relationship Management Assistant. The purpose of this role is to support the Relationship Manager which demands a range of technical and operational knowledge, as well as interpersonal and communicative skills, in order to deliver comprehensive wealth management to High Net Worth private clients. The Relationship Management Assistant also assists the wider team in the acquisition of new client relationships

Our client – a leader in banking and specialized international financial services – is seeking a Security Operations Analyst. This role entails supporting the incident response process through providing advanced analysis services, identifying threats and developing suitable defence measures, and providing targeted attack detection and analysis.

Within this role you will be responsible for and assist with the provision and oversight of the Operational Risk function within the Wealth Management division. You will also be required to further execute the operational risk management processes, tools and systems as a key enabler to achieving the business objectives for this division.

Our client is seeking a Senior Portfolio Manager to join its team in Jersey. In this role, you will provide specific expertise to the Wealth International business, facilitating changes to existing operating model, driving efficiencies across domestic & international business and will contribute to the development of the investments portfolio strategy. Contact Sarah for more information.